Refund Policy

At bhawnasethi.com, we strive to provide you with high-quality products and exceptional customer service. We understand that there may be circumstances where you need to request a refund. This Refund Policy outlines the guidelines and procedures for requesting refunds for purchases made on our website.

1. Eligibility for Refunds:

We offer refunds under the following circumstances:

Defective or Damaged Items: If you receive a product that is defective, damaged, or significantly different from what you ordered, we will gladly offer a full refund or replacement.

Incorrect Size or Item: If you receive a product with the wrong size or item due to an error on our part, we will arrange for a replacement or issue a refund upon return of the incorrect item.

2. Refund Process:

To request a refund, please follow these steps:

Contact Us: Reach out to our customer support team within 7 days of receiving your order. You can contact us via info.bhawnasethi@gmail.com and provide your order number and details of the issue.

Provide Documentation: For defective or damaged items, we may request photographic evidence to assess the issue. Please provide clear images showing the problem.

Approval and Return Instructions: Once we review your request and documentation, we will notify you of the approval or rejection of your refund. If approved, we will provide you with instructions for returning the item.

Return the Item: You will need to return the item in its original condition and packaging within 3 business days from the approval date. Make sure to use a tracked and insured shipping method for returns.

3. Refund Options:

Depending on the circumstances, we offer the following refund options:

Full Refund: If the item is defective, damaged, or significantly different from what you ordered, we will issue a full refund, including the original shipping charges.

Replacement: If the issue can be resolved by sending you a replacement item, we will arrange for the replacement to be shipped to you at no additional cost.

4. Non-Refundable Items:

Certain items are not eligible for refunds:

Items Without Proof of Purchase: We require proof of purchase (order number, receipt, etc.) to process a refund.

Items Returned After the Deadline: Items returned after the specified 7 days period may not be eligible for a refund.

Items Not in Original Condition: Items that are not in their original condition, damaged, or missing parts for reasons not due to our error are not eligible for a refund.

5. Processing Time:

Once we receive the returned item and confirm its condition, we will initiate the refund process. The time it takes for the refund to be reflected in your account may vary depending on your payment method and financial institution.

6. Contact Us:

If you have any questions or concerns regarding our refund policy, please contact our customer support team at info.bhawnasethi@gmail.com. We are here to assist you and ensure a smooth refund process.

By making a purchase on our website, you agree to the terms outlined in this Refund Policy.

Effective Date: August 18, 2023

Bhawna Sethi

[www.bhawnasethi.com]